Legal
Refund Policy
Summary
- New subscriptions: if Verse is not right for you, ask within 24 hours of your first payment for a paid plan (monthly or annual) and we refund that payment in full, as long as the account has made no more than 3 uploads and used no more than 5 GB of bandwidth.
- Annual renewals: ask within 7 days of the renewal charge and we refund it in full.
- Monthly renewals are not refunded; cancel any time and the plan runs to the end of the month you paid for.
- Cancelling never deletes your scenes. After the paid period the account moves to Free and its limits apply.
How refunds are handled
Paid plans are sold by Dodo Payments as merchant of record (Razorpay for some customers in India). Refunds go back to the original payment method through them, including any tax charged. Write to hello@ctruh.com from your account (include your account id or the invoice) or use the customer portal linked from /billing. Once approved, a refund usually reaches you in 5–10 business days, depending on your bank or card issuer.
Plan changes
Upgrades take effect immediately and are charged pro rata for the rest of the period. Downgrades take effect at the end of the current period, with no refund for the remainder of the higher plan.
Extra Studio seats
Seats follow the subscription they belong to: within the refund window they are refunded with it; seats removed later stop billing from the next period.
When a refund may be refused
Repeated refund requests on new subscriptions, or accounts suspended for breaking the terms. Nothing here limits rights you have under consumer law.
Enterprise
Enterprise contracts set their own payment and refund terms.
Failed payments and chargebacks
If a renewal fails, the plan keeps working for a 7-day grace period, then the account moves to Free; nothing is refunded or owed for that time. Please contact us before opening a chargeback; we can usually fix it faster.
Contact
Ctruh Technologies Private Limited · 3rd Floor, Obeya Silk, Siddappa Layout, Madiwala Post, Bommanahalli, Bengaluru, Karnataka 560068, India · hello@ctruh.com